Hi There,

Seems like you’ve come here to look for some answers. Feel free to check out our frequently asked questions (FAQ) section, and if you still can’t find what you’re looking for, send us a message, we’re happy to help. If you can’t find the answers below, please send us an email: support@tricella.com

FAQ

Q: I’m trying to register an account, but it says “sign up failed”

A: Please go to your task manager (android); double tap home button and force close the app (ios), and close the app, then re-launch it. If that doesn’t work, delete the app and re-install it.

Q: I’m pushing my pillbox open but don’t see a notification that it was opened

A: We connect to the pillbox during the adherence window plus and minus 2 hours of the reminder.

Q: I took my pills during the adherence window, but I’m still getting reminders

A: If the pillbox is not within bluetooth range or if there’s interference, the event will be stored in the pillbox until it syncs with the app

Q: What is the adherence window?

A: the adherence window is plus and minus 2 hours of the reminder. For example if your reminder is set at 8:00AM then the adherence window is 6:00AM to 10:00AM.

Q: I just switched phones, do I need to pair the pillbox again?

A: No, just sign in with the registered number and all the data will be ported over.

Q: There’s some medication I take once in a while or as needed. Should I put it in the Pillbox?

A: That’s entirely up to you. We designed Pillbox to be used with pills that are generally required to be taken at set intervals, like vitamins or medication for pre-existing conditions.

Q: I take a lot of pills, I think I need multiple Pillboxes for different times of the day. Will my app sync with more than one Pillbox?

A: Absolutely.  Everyone is unique, and so are their requirements. We wanted to account for that so we made it possible for one user to have multiple Pillbox connected to their account.

Q: My mom doesn’t have a smartphone, but I really want to get her a Pillbox. What can I do?

A: The Pillbox can work with tablets that supports bluetooth 4.0

Q: So what happens to the Pillbox after the battery runs out?

A: Pillbox uses a standard CR2032 battery that can be found in most stores that sells batteries.

Q: You said that Pillbox is splash resistant and can be washed in a sink, but is it dishwasher safe?

A: Make sure the included red “O” ring was installed between the battery cap and housing. We don’t recommend putting it in the dishwasher.

Q: Can the Pillbox hold liquid medication?

A: No, we designed it just to hold pills.

Q: I have a android phone, for some reason it can’t locate the pillbox. However, I can find it in the android bluetooth manager. Why’s it asking for a pairing code?

A: Unfortunately there are many flavors of Android devices. We are working to support as many devices as possible. Our pillbox only pairs through our app, please do not try to pair it through the android system bluetooth manager. Our team is constantly updating the app to improve support across a broader range of android devices. If you’re having issues with your device, please send an email to support@tricella.com

Q: I’m trying the pair the pillbox, but my phone can’t seem to locate it.

A: First let’s make sure the battery was installed properly. The markings on the battery should face you if installed properly. Then push out one of the pill drawers, it should light up. If it doesn’t then the battery was probably not pushed in all the way during the install. Please remove the battery and reinstall it again.

Q: Why am I getting a bunch of “open chamber” alerts when my pillbox is in my bag

A: Our pillbox is sensitive to magnets. Many bags have magnetic clasps that may trigger the sensors. You can preposition it in the bag where the bottom of the Pillbox is furthest away from the magnets.

Q: How can I get alerts if my mom forgot to take her pills?

A: After you register an account, go to the “family” tab. On android devices, tap the top left hand corner menu button and then tap “family” in the family tab, tap “add” button below and enter in her phone number. For iOS devices, tap the family tab on the bottom navigation bar, in the family tab, tap “add” and enter in her phone number.

Q: On my iOS device, it shows that my “bluetooth” is off, however I swear it’s on in the system settings.

A: Please toggle the bluetooth off and back on in your system settings. This should fix it.

Q: What if I take my pills from a bottle and not the pillbox?

A: You can tap “I took It” in our app when you receive reminders

Q: My Wife and I both have pillboxes, will my app accidentally connect to hers?

A: Nope, the pillboxes are paired according the accounts of the users.

Q: I installed the battery in the right way, but the pillbox won’t light up when I push a pill drawer open.

A: Make sure the contact spring has good contact with the battery. The negative terminal on the PCB should be slightly elevated at an angle. The positive contacts on the sides should have good contact with the sides and not touch the bottom/negative side of the battery. Or make sure it’s a fresh battery. If the contact points seem fine, please shoot us an email at support@tricella.com