Hi There,

Seems like you’ve come here to look for some answers. Feel free to check out our frequently asked questions (FAQ) section, and if you still can’t find what you’re looking for, send us a message, we’re happy to help. If you can’t find the answers below, please send us an email: support@tricella.com


Q: I’m trying to register an account, but it says “sign up failed”

A: Please go to your task manager (android); double tap home button and force close the app (ios), and close the app, then re-launch it. If that doesn’t work, delete the app and re-install it.

Q: I’m pushing my pillbox open but don’t see a notification that it was opened

A: We connect to the pillbox during the adherence window plus and minus 2 hours of the reminder.

Q: I took my pills during the adherence window, but I’m still getting reminders

A: If the pillbox is not within bluetooth range or if there’s interference, the event will be stored in the pillbox until it syncs with the app

Q: What is the adherence window?

A: the adherence window is plus and minus 2 hours of the reminder. For example if your reminder is set at 8:00AM then the adherence window is 6:00AM to 10:00AM.

Q: I just switched phones, do I need to pair the pillbox again?

A: No, just sign in with the registered number and all the data will be ported over.

Q: There’s some medication I take once in a while or as needed. Should I put it in the Pillbox?

A: That’s entirely up to you. We designed Pillbox to be used with pills that are generally required to be taken at set intervals, like vitamins or medication for pre-existing conditions.

Q: I take a lot of pills, I think I need multiple Pillboxes. Will my app sync with more than one Pillbox?

A: Absolutely.  Everyone is unique, and so are their requirements. We wanted to account for that so we made it possible for one user to have multiple Pillbox connected to their account.

Q: My mom doesn’t have a smartphone, but I really want to get her a Pillbox. What can I do?

A: The Pillbox can work with tablets that support bluetooth 4.0. We are also working with a few partners that have developed hubs that can communicate to bluetooth devices without the use of a smartphone or tablet.

Q: So what happens to the Pillbox after the battery runs out?

A: Pillbox uses a standard CR2032 battery that can be found in most stores that sells batteries. It’s super easy to replace and under normal usage, would last you over 6 months.

Q: You said that Pillbox is splash resistant and can be washed in a sink, but is it dishwasher safe?

A: We don’t recommend putting it in the dishwasher.

Q: Can the Pillbox hold liquid medication?

A: No, we designed it just to hold pills.

Q: I have a android phone, for some reason it can’t locate the pillbox. However, I can find it in the android bluetooth manager. Why’s it asking for a pairing code?

A: Unfortunately there are many flavors of Android devices. We are working to support as many devices as possible. Our pillbox only pairs through our app, please do not try to pair it through the android system bluetooth manager. Our team is constantly updating the app to improve support across a broader range of android devices. If you’re having issues with your device, please send an email to support@tricella.com

Q: I’m trying the pair the pillbox, but my phone can’t seem to locate it.

A: First let’s make sure the battery was installed properly. The markings on the battery should face you if installed properly. Then push out one of the pill drawers, it should light up. If it doesn’t then the battery was probably not pushed in all the way during the install. Please remove the battery and reinstall it again.

Q: Why am I getting a bunch of “wrong pill” alerts when my pillbox is in my bag

A: Our pillbox is sensitive to magnets. Many bags have magnetic clasps that may trigger the sensors. You can preposition it in the bag where the bottom of the Pillbox is furthest away from the magnets.

Q: How can I get alerts if my mom forgot to take her pills?

A: First, both of you have to download the app and complete the registration process. Once that happens, your mom needs to add you as a family member to grant you permission to receive notifications from her. To do this, tap on the family icon on the bottom of the screen. Then, tap on the “+” icon, enter in a registered email address that your mom would like to grant permission to.

Q: How do I mute the notifications?

A: swiping from the left to the right of the screen, or tap on the top left hand corner from the home screen. Next tap “settings.” In the settings menu you can select or deselect the type of notifications you would like to mute.